DO Digital is committed to maintaining a clear and fair cancellation and refund process for services booked and paid for through dodigitaladvisor.com. By booking or purchasing a service through our website, you agree to this Refund & Cancellation Policy.

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Consultations and Strategy Sessions

If you book a consultation, diagnostic, strategy session, or similar appointment through our website, you may cancel or reschedule your appointment by contacting DO Digital at least 24 hours before the scheduled appointment.

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Cancellations made at least 24 hours before the scheduled appointment are eligible for a full refund of the amount paid. Alternatively, you may request to reschedule your appointment at no additional charge.

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Cancellations made less than 24 hours before the scheduled appointment are generally non-refundable. However, DO Digital may permit rescheduling at its discretion.

If you fail to attend a scheduled appointment without providing prior notice, the payment will be considered non-refundable.

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Consulting and Project Services

For consulting, positioning, digital advisory, content, or other project-based services purchased through the website, you may request cancellation before DO Digital begins substantive work on the engagement.

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If no substantive work has begun, any amount paid will be refunded, less any non-refundable payment-processing fees where permitted by applicable law.

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Once work has begun, payments for work already performed are non-refundable. If a project is cancelled before completion, DO Digital may issue a partial refund for prepaid services that have not yet been performed, after deducting the reasonable value of work already completed and any non-refundable costs incurred specifically for the engagement.

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Where a separate proposal, statement of work, or service agreement contains specific cancellation or refund terms, those terms will govern the applicable engagement.

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Digital Products and Completed Services

Payments for digital products, downloadable materials, completed consultations, completed strategy sessions, or services that have already been fully delivered are generally non-refundable, except where required by applicable law or where DO Digital determines that a refund is appropriate because of an error on our part.

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Cancellations by DO Digital

DO Digital reserves the right to cancel or reschedule a consultation or engagement when reasonably necessary. If DO Digital cancels a paid service before it has been provided and an alternative arrangement cannot be agreed upon, you will receive a refund for the portion of the service that was not provided.

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Refund Processing

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider, bank, or credit-card issuer.

How to Request a Cancellation or Refund

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To cancel a booking, request a refund, or ask to reschedule a service, please contact us and provide your name, email address used for the booking, the service purchased, and the scheduled appointment date, if applicable.

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DO Digital
Email: help@dodigitaladvisor.com

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Nothing in this Refund & Cancellation Policy limits any rights or remedies that cannot legally be waived under applicable law.